Transparency at the core of Aion X

Information We Collect

We collect only the details that help us deliver, secure, and improve Aion X. This includes account information such as your name and email, product telemetry that keeps experiences reliable, and conversations you share with our support team.

• Account basics: name, email, authentication identifiers, and plan details.
• Product diagnostics: feature usage, device type, performance metrics, and crash logs.
• Support history: questions, attachments, and follow-up notes you provide to our team.

How We Use Data

Data powers the features you rely on while keeping the platform safe and inclusive. We never sell personal data and only process it for the purposes outlined below.

• Operate and maintain Aion X functionality across devices and integrations.
• Personalize the experience with relevant guidance, reminders, and insights.
• Monitor abuse, protect accounts, and comply with applicable legislation.

Retention & Deletion

We retain personal data for as long as it is needed to provide the service and meet legal requirements. When it is no longer required, we delete or de-identify it using established retention schedules.

International Transfers

When information moves outside your region, we rely on safeguards such as Standard Contractual Clauses, vendor assessments, and encryption in transit to maintain equivalent protection.

Your Rights

Depending on your jurisdiction, you may exercise the following rights by contacting us at any time.

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate details or delete information where legally possible.
• Object to or restrict certain processing, or withdraw consent where that is the legal basis.

Security Approach

We apply defense-in-depth controls including encryption in transit, least-privilege access, continuous monitoring, and regular security training for our team. While no system is perfect, we are committed to ongoing improvement.

Children’s Privacy

Aion X is not directed to children under 13, or the required minimum age in your region. We do not knowingly collect personal data from children; if we learn otherwise we delete the information promptly.

Updates to This Policy

We will post any changes to this policy on this page and update the “Last updated” date. Material updates will be communicated through in-product notifications or email.